Plain-language terms

NERD Pre-order Terms

Effective November 9, 2026 · Version 2026-11-09

These terms cover your NERD reservation: the deposit you pay to reserve one, the NERD's price, and how you claim yours when it's ready. We kept them plain, so you know exactly what you're agreeing to.

"We," "us" and "Ovanova" mean Ovanova, Inc., a Delaware corporation, 13650 SR-8, Dunlap, Tennessee 37327. "You" means the person who reserves a NERD and pays for it. You agree to these terms when you check "I agree to the Pre-order Terms" on the reservation form.

1. Your deposit and the price

• The deposit is $5,000 for each NERD. Before you pay, you'll see the exact amount on the secure payment page, and on a payment plan every payment and its date.
• It reserves one NERD for the place you name, with a place in line for our first production run (section 8).
• It's credited in full toward the price of that NERD.
• It's not an investment. It doesn't buy equity or any ownership in Ovanova, and it doesn't earn interest, profits or any other return. The same goes for anything else you pay toward your NERD, a full payment included.
• The price. The NERD is $50,000, plus sales tax where it applies, figured at the final sale (section 10). Your deposit counts toward it, and the $45,000 balance is due when your NERD is assembled and ready for delivery and deployment (section 8). If we raise the NERD's price later, yours stays the same. Installation of the NERD and Grid Guardian is included. Optional equipment and installation exclusions are explained in section 6.
• Paying in full. You can also pay the whole $50,000 when you reserve, if the reservation form offers it, or pay your balance anytime once your deposit is fully paid (section 4). Then your reservation is paid in full, and when your NERD is ready, it's yours right away (section 8).
• Your deposit isn't the final purchase contract. That's your installation agreement (see section 2). You never owe more than your deposit unless you sign one. When your NERD is ready, paying the balance is how you claim it (section 8).
• Want more than one? Reserve each NERD on its own, for example one for your home and another for your church. Each reservation has its own place in line, deposit, Pioneer number and refund.

2. The NERD is still in development

• We're still developing the NERD. Its design, specifications, features and what comes with it may change before production. If something important changes, we'll tell you.
• We expect to deliver the first NERDs by July 4, 2028. That's our target, not a promise: the NERD is still in development.
• We're not promising a delivery date or an installation date for your NERD. As NERDs are ready, we offer them in line order (section 8).
• Your NERD's price is already set (section 1). Before you have to pay anything beyond your deposit, we'll work with you on your site and offer you an installation agreement. It confirms your site, your NERD's setup and the installation timing, and the rest of your purchase.
• Paying in full sooner is up to you (section 4). Either way, we offer you your installation agreement before we install your NERD, and until you sign it, everything you've paid is refundable anytime (section 3).
• If you don't like the setup or timing we offer, don't sign. Ask for your deposit back, and you'll get all of it (section 3), along with anything else you've paid.

3. Refunds

• You can ask for your deposit back at any time, for any reason. There's no fee. The same goes for everything else you've paid toward your NERD, like a full payment or your balance.
• Your refund goes out 30 days after you ask. If we ever shorten that wait, the shorter one applies to you too. We send your refund back to the card or bank account you paid with. After we send it, your bank decides how quickly it shows up.
• Three exceptions. Stripe, our payment processor, can only send a bank payment back within 180 days, so if you paid from your bank account more than about 180 days before your refund goes out, we refund that payment by bank transfer or check from Ovanova. A payment we received outside Stripe (a wire transfer or a check, say, or a payment from your lender) goes back by bank transfer or check too. And if a refund can't reach your card or account (because it was closed, say), we send it to you another way, such as a check.
• To ask, email nerd@ovanova.co from the address you reserved with, or reply to any email we've sent you. Tell us your name and, if you have it, your Pioneer number. We may check with you to make sure the request really came from you. We'll confirm the date your refund goes out.
• On a payment plan, we refund everything you've paid so far, and your remaining payments stop. From the day you ask, we stop charging you. If a plan payment goes through after you ask but before we've recorded your request, we refund that payment right away, without waiting the 30 days.
• Changed your mind before your refund goes out? Just write us, and your reservation carries on as before. On a payment plan, your payments pick up again on new dates (section 5, "Paused payments"). If a NERD was waiting for you when you asked, it has gone to the next reservation in line (section 8).
• If Ovanova can't deliver your NERD for any reason (for example, if we can't install one at your site, or we stop making them), we'll refund your deposit in full. On a payment plan, that's everything you've paid. If you paid in full, or paid your balance, we refund all of that too.
• A refund cancels that reservation and takes it off the Pioneer list.
• Once you sign an installation agreement, everything you've paid is credited toward that purchase, and that agreement says what happens if it's canceled.
• If something's wrong, please talk to us first, before you dispute a charge with your bank.

4. Payments

• Payments are processed by Stripe. You can pay by card, or straight from your bank account (a bank debit) when the secure payment page offers it.
• You can pay your deposit all at once, or in 2 to 10 payments on a payment plan (section 5).
• Paying in full when you reserve. When the reservation form offers it, you can choose "Pay in full now" and pay the NERD's whole price, $50,000, in one payment: your deposit and your balance together. Paying in full helps us get NERDs certified and built sooner. If someone ahead of you doesn't claim theirs, a paid-in-full reservation moves up to their place (section 8).
• Paying your balance early. Once your deposit is fully paid, you can pay your balance anytime with "Pay the balance now" on your reservation page (the page you see after you pay, linked from our emails). Your reservation is paid in full once that payment clears.
• Paying in full, or paying your balance early, is your choice, never a requirement. It's refundable the same way as a deposit (section 3), and we don't add sales tax to it (section 10).
• Large payments. For an amount this size, paying from your bank account is the sensible way, when the secure payment page offers it. Card companies often limit or decline a charge this large, so if you'd like to pay by card, check with your card company first.
• Paying another way. If you'd like to pay your balance by wire transfer, or a lender is paying it for you, write us first and we'll arrange it with you. We confirm by email when it arrives.
• Card payments go through right away. Bank debits can take up to 4 business days to clear. Your Pioneer number is assigned once your payment clears. On a payment plan, that's your first payment.
• If the bank debit for your deposit, for a full payment when you reserve, or for the first payment of a plan doesn't go through, the reservation isn't completed. You're welcome to try again.
• Ovanova never sees your full card or bank account number, or your bank login. Stripe handles them under its own terms and privacy policy.
• Stripe emails you a receipt for each payment.

5. Payment plans

A payment plan spreads your deposit over 2 to 10 payments. It's Ovanova's own plan: there's no lender and no credit check. Your payments add up to exactly your deposit, and we don't charge interest or fees.

• Your schedule. Payment 1 is today, when you reserve. For the rest, you pick a day of the month, from the 1st to the 28th. Your second payment falls on that day at least 14 days after the first, and the rest follow on the same day each month. Each payment is the same whole-dollar amount, at least $500, and anything left over goes on the last one. For example, 3 payments on a $5,000 deposit are $1,666, $1,666 and $1,668, and 10 payments are $500 each.
• You see it before you pay. The reservation form and Stripe's secure payment page show every payment, with its amount and date. That schedule is what you authorize, and it's what we charge, unless you change it (below).
• What you authorize. To choose a plan, you check "I authorize Ovanova to charge the same card or bank account for the remaining payments on these dates." That lets Ovanova, through Stripe, charge the card or bank account you use for payment 1 for each remaining payment, for the amount and on the date in your schedule, or on a new date you choose or agree with us. It ends when your deposit is fully paid, when your payments stop, or when your deposit is refunded.
• Your card or bank account stays with Stripe. Stripe saves it for your remaining payments. Ovanova never sees the full number, and we use it only for your plan payments.
• Your payment day. Choose the day that works best for you, like right after payday, and change it anytime. On your reservation page (the page you see after you pay, and the link in our payment-plan emails), press "Change payment day", or write us at nerd@ovanova.co. If a payment is clearing right now, you can change the day once it clears. While a refund request is open, write us instead.
• When you change it, your remaining payments move to the new day, one a month, starting in the month your next payment is due. No payment moves to a date less than 3 days away: if the new day in that month is less than 3 days away, or already past, your next payment keeps its date, and the new day starts with the first one at least 14 days after it. A payment whose date has already passed (one that didn't go through, say) moves to the first new day at least 3 days away, and we try it again then. The amounts stay the same. On your reservation page you see the new dates before you confirm, and either way we email them to you.
• Reminders. We email you a reminder before each remaining payment, with its amount and date: a week ahead when it comes from a bank account, and 3 days ahead for a card. If a payment moves to a date sooner than that at your request, the email confirming your new dates, sent right away, is your reminder.
• If a payment doesn't go through, we email you a link to pay it yourself, and we try again 3 days later. We try each payment up to 3 times in all. We don't try again when your bank or card company tells us another try can't work, for example when a card is reported lost or stolen, an account is closed, or your bank wants you to approve the payment yourself: then you pay with the link. If your card or bank account can't be used anymore, or you dispute a payment from your bank account with your bank, we stop using it: your next payment's reminder comes with a payment link, and the card or account you pay with is used for the rest. A payment that doesn't go through doesn't cancel your reservation by itself. We'll get in touch to sort it out.
• Paying with a link. Any card works on a payment link from us, and so does a bank account when the payment page offers it. If you pay with a different card or account, we use that one for your remaining payments.
• Changing one date, or paying early. Write us at nerd@ovanova.co, or reply to any email from us, before the payment's date, and we'll move it and confirm the new date by email. You can also ask to pay a payment early.
• Stopping your payments. Write us before your next payment's date, and we'll stop your remaining payments. We won't charge you again: if a payment goes through after you wrote but before we stopped your plan, we refund that payment right away. What you've paid is still credited toward your NERD, you can ask for it back anytime (section 3), and we'll talk with you about your reservation.
• Paused payments. While a refund request or a dispute with your bank is open, we don't charge your plan. Nor do we while your NERD is ready and waiting for you to claim it: your pay-balance link takes the rest of your deposit with your balance then (section 8). If you arrange your payment instead, or your NERD goes to the next reservation in line, your plan payments pick up again. When your payments start again, any payment that's overdue, or too close for its reminder, moves to your payment day, at least a week away for a bank account or 3 days for a card. The rest follow monthly, and we email you your new dates. If your bank decides a dispute in your favor, the disputed payment counts as refunded, your remaining payments stop, and we'll talk with you about your reservation.
• Your Pioneer number is assigned when your first payment clears, just like a deposit paid all at once.
• Fully paid. Your deposit is fully paid when what you've paid, less anything refunded to you, adds up to it: normally, when your last payment clears. We'll email you when it is.
• Refunds. A deposit on a payment plan is refundable anytime, like any deposit. We refund everything you've paid so far, 30 days after you ask, and your remaining payments stop (section 3).
• Referral rewards. If someone referred you, they earn their reward only once your deposit is fully paid.

6. What's included, and what isn't

• What comes with your NERD is listed on our pre-order page when you reserve, and confirmed in your installation agreement.
• The price includes installation of the NERD and Grid Guardian. It does not include generator, solar or compute installation; local qualified professionals can integrate those separately.
• Solar panels, an EV, a generator and a GPU are not included. You buy them separately, on your own timeline. Integrating existing equipment may require adaptation or rewiring. EV integration depends on manufacturer software access and compatibility.
• Internet service and utility interconnection fees, where applicable, are separate. We're exploring a monthly service fee tied to the services you use. Any service fees and what they cover will be clarified in your service agreement; reserving a NERD does not enroll you in a service plan.
• Selling power to the grid, joining grid-support programs and renting compute are optional and depend on eligibility. You can use your power for your own needs without enrolling. If you choose to join a program, its commitments and rules apply.
• Any payments for power sent to the grid, or from virtual power plant, demand-response or other grid-support programs, depend on your local utility's programs. They aren't part of your reservation, and we don't guarantee them.
• We don't promise savings, incentives, tax credits or compute earnings.

7. The Pioneer list

• The Pioneer list on our site shows every paid reservation by number. A reservation on a payment plan joins it when its first payment clears.
• Your name is shown only if you chose "List me publicly" on the reservation form, and then exactly as you previewed it, such as "Jane D. for Grace Community Church · Durham, NC". If you chose to keep your reservation private, your number shows as "Reserved privately".
• You can ask us to take your name off the list, or change it, at any time.
• We may hide a listing, or fix its wording, if it's offensive, misleading or names someone without their permission.
• Pioneer numbers go in the order payments clear. They're never reused or renumbered: if a reservation is refunded, its number is retired.
• Your Pioneer number never changes, even if your place in line does (section 8).
• Your Pioneer number isn't an installation date. We confirm timing in your installation agreement.

8. Your place in line

When your NERD is ready, you have 14 days to pay the $45,000 balance (or arrange to pay it, if you're using credit or your financial institution requires longer to transfer funds) and claim it. If you don't claim it within 14 days, it goes to the next reservation in line (a paid-in-full reservation first), and you take that reservation's place.

• Your place. Every paid reservation has a place in line. It starts at your Pioneer number, and as NERDs are ready, we offer them in line order.
• Ready means your NERD is assembled and ready for delivery and deployment. We email you that day, with the date to claim it by (14 days later) and how to pay the balance.
• Your claim-by date. You have until the end of that day, New York time. We email you a reminder a week before it, and again the day before.
• Paid in full already? If your reservation is paid in full when your NERD is ready, it's yours right away: there's nothing more to pay to claim it.
• Your balance. Pay it with the link in our email, or with "Pay the balance now" on your reservation page (section 4). Once it's paid, your NERD is claimed. On a payment plan with payments still to come, you don't have to wait for them: the same link takes the rest of your deposit and your balance together, in one payment, and your remaining payments stop once it's in. Until then, while your NERD waits for you, we don't charge them (section 5, "Paused payments").
• Arranging to pay. If you're paying with credit (a loan, financing, or a card company approving a large charge), or your bank or credit union needs longer to transfer the funds, write us at nerd@ovanova.co within the 14 days. Tell us how you're paying and when the money should arrive. Once it's arranged and we've confirmed that to you by email, your NERD is claimed, and we hold it for you while the payment comes through.
• Paying from your bank. A bank payment you start within the 14 days counts while it clears. If it doesn't go through, you get 3 more days to fix it. You get those extra days once, not for every payment that doesn't go through. On a payment plan, a plan payment that's still clearing holds your NERD the same way, because your link can take the rest only once it clears. Once it clears (or doesn't go through), you have at least 3 days to pay the rest, unless you've had your extra days already.
• If your claim reopens. If part of what you paid goes back to you through a dispute with your bank or card company after your NERD is claimed but before it's delivered, your NERD isn't claimed anymore, unless you claimed it by arranging your payment with us. We can also reopen your claim the same way if a payment you arranged doesn't come through, or if part of what you paid goes back to you in any other case before your NERD is delivered. Either way, we email you, and you have 3 days to pay the rest or arrange it. If you don't, it goes on to the next reservation in line, as described below.
• If you don't claim it in time, we offer it to the earliest paid-in-full reservation behind you or, if there isn't one, to the next reservation behind you. We skip any reservation that already has a NERD, has a refund request or a payment dispute open, or was already offered that NERD. You and that reservation swap places in line. A paid-in-full reservation is one whose whole price has been paid and has cleared. If a NERD comes to you this way, the same 14 days apply (a paid-in-full reservation claims it right away).
• If you move down, your deposit stays yours: it's still credited toward your NERD and still refundable anytime (section 3). We offer you a later NERD when your turn comes again.
• If nobody can take it, because everyone behind you has already been offered it, or there's nobody behind you, you keep your place, and we'll be in touch about what's next.
• Your Pioneer number never changes. Your place in line can, but only as described here. It's private: it isn't on the public Pioneer list. Your reservation page shows it, and you can ask us where you are anytime.
• Refunds. While a refund request is open, we don't offer you a NERD. If you ask for a refund while a NERD is waiting for you, or after you've claimed it but before it's delivered, it goes to the next reservation in line the same way, and you take that reservation's place. Change your mind before your refund goes out, and you're back in line in that place. A refund takes your reservation out of the line.
• Delivery. Once your NERD is claimed, we schedule its delivery and deployment with you, as your installation agreement sets out (section 2).

9. Reserving for a church, school or another place

• You can reserve a NERD for a place you want to know will always have power, like your church, your school, a shelter or a clinic.
• If you reserve for an organization, you confirm that you're authorized to act for it, or that you'll get its agreement before installation. The installation agreement must be signed by someone with authority over the property.
• Only name an organization on the public list if it's happy to be named.
• The deposit is a payment to Ovanova, not a donation to the organization. If the organization decides not to go ahead, just ask for a refund. Refunds go back to the card or bank account that paid, except in the cases in section 3, when we send them by bank transfer or check.

10. Taxes

• We don't charge sales tax on your deposit or your plan payments. Sales tax on your NERD is figured on its final price and settled in your installation agreement.
• The same goes for a full payment or your balance: we don't add sales tax when you pay them. Any sales tax on your NERD comes on top of its price, at the final sale.
• We don't promise any tax credit, rebate or incentive, and we can't give tax advice.

11. Your referral link

After you reserve, you get your own link to share. When someone reserves a NERD with it and pays their deposit, Ovanova pays you $1,000. The Referral Program Terms apply, including the rule that you tell people you earn a reward whenever you share.

12. Changes to these terms

• We may update these terms. If we do, we'll change the date and version at the top of this page.
• Changes don't affect a deposit you've already paid, or a payment plan you've already agreed to, unless you agree to them. The same goes for anything else you've paid toward your NERD, and for its price. We keep a record of the version you accepted.

13. The legal details

• These terms, together with what you confirmed on the reservation form (including any payment schedule, with any changes made under section 5), are the whole agreement about your reservation, your deposit and anything else you pay toward your NERD before your installation agreement.
• Tennessee law governs these terms.
• If any part of these terms can't be enforced, the rest still applies.
• Nothing in these terms takes away rights you have under consumer protection laws.

14. Contact us

See also our Privacy Policy.

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