Plain-language policy

Privacy Policy

Effective November 7, 2026 · Version 2026-11-07 · W-9 privacy clarification November 9, 2026

What we collect when you reserve a NERD or join the referral program, and what we do with it.

This policy covers this website, NERD pre-orders and the referral program, all run by Ovanova, Inc. ("we" or "us"), a Delaware corporation, 13650 SR-8, Dunlap, Tennessee 37327. It doesn't cover the NERD itself or its phone app. We'll explain how they handle information before you sign an installation agreement.

1. What we collect

When you reserve a NERD

• who it's for (a home, church, school or another place) and the place's name;
• your name, email address and, if you give it, your phone number;
• the site's city, state and ZIP code, and its street address if you give it;
• your Pioneer list choice and the display name you picked;
• any referral code you used;
• whether you paid all at once or chose a payment plan, and on a plan, the day of the month you picked, your schedule, any changes to it, and how each payment went;
• if you pay in full or pay your balance, those payments and how each went; and if your balance reaches us outside Stripe (by wire transfer, check or from your lender), the amount, how it came, its reference and the day it arrived;
• your place in line, the NERD offered to you and the date to claim it by, and, if you arrange your payment with us, a short private note on how you're paying and when the money should arrive;
• that you agreed to the Pre-order Terms, which version, and when;
• if you ask for a refund, the date you asked and a short note about it; and if we send any of it by bank transfer or check, the mailing address or bank details you give us for it (used only to send it), and how and when we sent it;
• your IP address and browser type, saved with your reservation to help prevent fraud.

If you tell us why you reserved

Telling us is optional. If you do, we keep your answer to "Why did you reserve a NERD?": the note you write, and the voice recording or video you record or upload on your reservation page. We also keep whether you said we may share it, how you asked to be named (your first name with your city and state, your first name only, or no name), and when you said so or took it back.

When you join the referral program

• your name, email address and, if you give it, your phone number;
• that you agreed to the Referral Program Terms, and when;
• how you'd like to be paid and the details for it, such as a Zelle phone number, a PayPal email address or a mailing address for checks;
• whether your W-9 is signed. You sign it in OvaSign, Ovanova's e-signature service. A W-9 shows your name, address and Social Security or employer identification number. The signed form is stored in OvaSign; this site only records that it's signed.

From Stripe

Whether your payment went through, whether you paid by card or bank account, Stripe's reference numbers for the payment and for any card or bank account it saved for your payment plan, and any refund or dispute.

When you write to us

Your messages and our replies. Mail to nerd@ovanova.co is read by Lester and John at Ovanova.

2. What Stripe handles

• Card numbers, bank account details and bank logins go straight to Stripe, our payment processor. Stripe uses them to process your payment and prevent fraud, under its own privacy policy.
• If you choose a payment plan, Stripe saves your card or bank account so your remaining payments can be charged on their dates. Stripe keeps it, not us: Ovanova never sees the full card or account number, and we use it only for your plan payments.
• We see what we need to run your reservation: the result of each payment and, in our Stripe account, details like your card's brand and last four digits.
• If you choose to be paid through Stripe as a referral partner, Stripe collects your identity, bank and tax details directly.

3. How we use it

• to take and manage your reservation, assign your Pioneer number, and talk with you about your site, your NERD's setup and your installation agreement;
• to offer you your NERD when it's ready, in line order, remind you of the date to claim it by, and hold it for you while a payment you've arranged with us comes through;
• to show the public Pioneer list the way you chose;
• to run the referral program: credit referrals, pay rewards and send tax forms like Form 1099-NEC;
• to email you, or text you if you gave us a phone number, about your reservation or your referrals, for example to send you your private dashboard link;
• on a payment plan, to charge your remaining payments on their dates, remind you before each one (a week ahead for a bank account, 3 days ahead for a card; when a payment moves to a sooner date at your request, the email confirming your new dates is your reminder), send you your new dates when you change your payment day, and send you a link to pay if one doesn't go through;
• to handle a refund you ask for, tell you the date it goes out and, when it can't go back through Stripe, send it to you by bank transfer or check;
• to keep the site safe, for example by limiting how often a form can be sent from one IP address;
• to keep the records that tax, accounting and other laws require.

We don't sell your information or use it for advertising. The one exception is your story: if you tell us why you reserved and tick "Ovanova may share my story", we may use your note and your recording to tell others about the NERD, on our website, in social media and in our marketing, named the way you chose. A recording can show who you are even without your name. Unless you tick it, only Ovanova sees your story. You can untick it or remove your story on your reservation page anytime; we then stop using it in anything new, though we can't take back what was already published.

4. The public Pioneer list

• Your name appears only if you chose "List me publicly" when you reserved. Then we show exactly what you previewed: your display name, the place's name if it isn't a home, and the city and state.
• We never show your email address, phone number or street address.
• Private reservations show only their number and "Reserved privately".
• You can ask us to take your name off at any time. We'll do it promptly, but we can't recall copies other people may have already made.

5. Referral partners

• When someone opens your link, the reservation form shows your first name and last initial, for example "Referred by Jane D."
• Partners never see the names or contact details of the people they refer. They see only Pioneer numbers, statuses and amounts.
• Your signed W-9 is stored privately in OvaSign. It's never shown on this site, and your Social Security number or EIN never passes through this site. Team dashboard access is limited to designated Ovanova account owners, and we use this information only for taxes. You can open or download your copy through your private OvaSign link. Anyone with that link can open the form, so keep the link and any downloaded copy confidential.

6. Who we share it with

We share information only with the companies and people who help us run this program, and only what they need:

• Stripe, for payments, refunds and partner payouts;
• our email provider, Resend, to send our emails;
• Google, which runs our email inbox (Google Workspace), so your messages to nerd@ovanova.co are kept there;
• Cloudflare, which hosts this site, its database and file storage, and OvaSign;
• Vercel, which routes our web address to the site;
• Google Fonts: our pages load their fonts from Google, so your browser connects to Google's servers, which can see your IP address;
• our accountant and attorney, when they need it to advise us;
• the IRS and state tax agencies, for required tax forms;
• anyone the law requires us to share with, such as a court with a valid order;
• a company that merges with or buys Ovanova, which would have to keep the promises in this policy.

If we need to share your details with an installer or electrician to plan your installation, we'll tell you first. We never sell or rent your information.

7. Cookies and your browser

• We don't use advertising cookies or third-party trackers.
• If you arrive through a referral link, your browser remembers that code for 30 days so the reservation form can fill it in.
• When you send the reservation form, your browser keeps your details until you close the tab, so you can reserve another NERD without typing them again.
• Your reservation page asks your browser for your microphone or camera only when you press "Record audio" or "Record video", and your browser asks you first. Nothing is recorded or sent until you press "Save this recording".
• If you're a referral partner, your browser keeps your private dashboard key so you don't need your link every time. "Sign out on this device" removes it.
• Cloudflare and Vercel keep short-term technical logs, such as IP addresses and the pages requested, to run and protect the site.

8. How we protect it

• Connections to this site are encrypted (HTTPS).
• Card and bank details stay with Stripe.
• Signed W-9s are stored privately in OvaSign, with team dashboard access limited to designated Ovanova account owners. Your private OvaSign link also lets you open or download your form; anyone with the link can open it. Completion emails contain that link, without attaching the W-9. If a W-9 ever reaches us as a file instead, we keep it in private storage and restrict Ovanova team access to authorized admins.
• The admin area is password-protected.
• Your private dashboard link works like a password. We never show it on a web page, and we send it only to you, at the email address or phone number you gave us. Keep it to yourself. If it gets out, email us and we'll replace it.
• No system is perfect. If a breach ever affects your information, we'll tell you as the law requires.

9. Keeping and deleting it

• We keep reservation, payment and referral records for as long as we need them for your reservation, and as long as tax and accounting laws require. Payment and tax records, including W-9s, are kept for several years.
• The records we use to limit form abuse are deleted after 2 days.
• Your note and recording about why you reserved stay until you remove them on your reservation page, or ask us to; then they're deleted.
• You can ask to see, correct or delete your information at any time. We'll delete what we can; some records, like payments, refunds and tax forms, we have to keep.

10. Children

This site is for adults. You must be 18 or older to join the referral program, and we don't knowingly collect information from children under 13.

11. Changes to this policy

If we change this policy, we'll post the new version here with a new date. If a change affects information you've already given us, we'll let you know before it takes effect.

12. Contact us

Questions, or want to see, fix or delete your information? Write to us:

See also our Pre-order Terms and Referral Program Terms.

Back to the NERD

Back to the NERD